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Kekana, Matsobane Daniel

Faculty: Faculty of Humanities and Social Sciences
Department: Information Studies
ORCID: https://orcid.org/0000-0003-1562-5903
Research Interest(s): Library and Web 2.0, Information management, Knowledge management, Indigenous knowledge, Information retrieval, Marketing of LIS, Computer mediated communication, Information seeking behavior, Marketing principles and applications of LIS, Electronic publishing, Knowledge management.
Biography: Mr. Matsobane Daniel Kekana is a lecturer at the Department of Information Studies. He holds a bachelor’s degree in information studies from the University of Limpopo, and a Master’s degree in Information Studies from the University of KwaZulu-Natal and his working towards a PhD. His teaching interest include information literacy, information searching and retrieval, knowledge management, marketing principles and applications in LIS, readership children’s literature and information ethics. His research interest includes information retrieval, knowledge management and indigenous knowledge.
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20221
Start date: 2022 × Subject: Library usage ×
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    PublicationJournal Article
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    Library use and user satisfaction of students on the service quality of the University of KwaZulu-Natal Pietermaritzburg Campus Main Library
    2022
     | Unisa Press
    The study aimed to investigate the library use and user satisfaction of postgraduate students in the School of Social Sciences regarding the service quality at the University of KwaZulu-Natal Pietermaritzburg Campus’s Cecil Renaud Main (CRM) Library. The study investigated postgraduate students’ usage of and satisfaction with the library as an environment for reading, studying and conducting research. The study’s objectives are to determine the level of satisfaction of postgraduate students with the library. The study also sought to examine postgraduate students’ library use. The study employed a quantitative research method, with a survey research design. Its population comprised the postgraduate students in the School of Social Sciences in the College of Humanities at the University of KwaZulu-Natal’s Pietermaritzburg Campus. The overall response of the postgraduate students indicated that they were satisfied with most of the services. The study found that the majority of the students were satisfied with the information skills needed for studies. However, the study found a few honours, master’s and PhD degree students who were dissatisfied. In terms of the library support for reading, research and studying, the study found high levels of satisfaction. Concerning access to information, the study found that the majority of students were satisfied with the access to information, but there were a few dissatisfied students from honours, master’s and PhD levels. The study found that concerning the library facilities, the majority of the students were satisfied with what was provided for them. A few students were dissatisfied, especially honours and master’s degree students. Regarding the overall quality of the services provided by CRM library, the study found that most of the students were satisfied with the overall quality while the few dissatisfied students were from the honours and master’s programmes
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